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Frequently Asked Questions (FAQs)

Need help? Take a look at some of our most Frequently Asked Questions.

What is the process for developing my website?

The process is very much an iterative one and in most cases we will get your site live within 20 days. The full process is detailed on our process page but here are the steps that we take:

  1. Get in touch
  2. Initial meeting
  3. Proposal
  4. Development kick-off
  5. Development
  6. Website launch

How many amends are you allowed to make during the design phase?

As many as you like to get the website right for you, but typically it will take 3-4 iterations.

What can I use my monthly maintenance & support minutes For?

All packages come with a specified amount of maintenance and support minutes for you to use. Although you may well have the ability to manage some of your content, there will always be some of the more structural parts of your site that needs to be maintained by us, e.g. your logo, new pages, colouring and styling, etc.

When these things happen, you need to get in touch with us and we will raise a ticket and get it on our worklist.

If you can't find the answer to your question and still need help? Contact Us.

Active Kent and Medway - partner Logo
Active Life - partner Logo
Active Thanet - partner Logo
Albert Burns - partner Logo
Canterbury City Council - partner Logo
Floating Yoga - partner Logo
Herne Bay Holistic Health - partner Logo
Holiday Activities - partner Logo
Kent Community Foundation - partner Logo
Kent County Council - partner Logo
Made by Sport - partner Logo
Margate Cricket Club - partner Logo
National Lottery - partner Logo
Peoples Postcode Lottery - partner Logo
Reconnect - partner Logo
Sport England - partner Logo
St Nicholas - partner Logo
Street Games - partner Logo
Thanet School Games - partner Logo
WLTC - partner Logo

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We believe that enjoying sport and exercise is a simple right for anyone.

The work we do is often funded through grants and public funding, but we'd love to be much more self sufficient. If you might consider sponsoring us for one off or regular donations, we'd be delighted to hear from you.

If you're able to do that already, please see the link below to donate now!